SHIPPING & RETURNS
Orders will be processed within 1-3 business days. Once order is placed you will receive an email order confirmation. When item is shipped, we will send you another email including tracking number.
We ship worldwide! All items ship via USPS First Class Mail.
For international orders, items will pass through customs which may take up to 45 days. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery.
We hope you are delighted with your order. If you are unhappy with your goods you can send them back for a full refund or exchange to the following address:
130 16th st. #3
Brooklyn, NY 11215
Refunds and exchanges can be accepted, provided the items are returned to us in perfect condition and unworn within 30 days. The cost of returning the item to us is your responsibility. Please allow up to 7 working days upon our receipt of your package for your exchange or refund to be issued.
Please email us at firstname.lastname@example.org for any questions about sizing.
For best results we recommend hand-washing your intimates with a delicate detergent and letting air dry. Proper and gentle care of your undergarments will ensure that you can love and wear them for as long as possible.
Email us! Info@faelyn.co